What IDEXX Neo is

IDEXX Neo is cloud-based veterinary practice management software for clinics. Its dashboard brings together overdue and draft invoices, reminders, appointments, callbacks, and diagnostic results. Patient workflows include histories, examination notes, diagnoses, estimates, procedure templates, diagnostic orders, and electronic signatures. Scheduling tools cover appointment management, SMS reminders, boarding, and the Neo Patient Portal. Payment features include payment capture with a wireless Clover device, electronic signatures, and payment history and reporting. Practice reporting covers metrics, purchase orders, inventory tracking, visualizations, and data export. Neo connects with IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS. IDEXX says the service is hosted and managed by Amazon Web Services, with automatic data backups. It works in a modern browser on Mac, PC, iOS, or Android devices. IDEXX recommends keeping one or two devices on a wireless data plan available if internet service is lost. Pricing is available on request, and a free 15-day trial is offered.

Good at

Dashboard summarizes invoices, appointments, and diagnostic results.
Patient workflows include records, estimates, and electronic signatures.
Scheduling includes SMS reminders and the Neo Patient Portal.
Integrates with IDEXX and other listed veterinary services.
Free 15-day trial is available.

Watch for

No free plan; ongoing pricing is available on request.
IDEXX recommends backup devices with wireless data plans.
Label-printer setup recommendation specifies Chrome and Windows.

IDEXX Neo plans and prices

Plan	Price	What it includes
Neo Monthly subscription; U.S. price not stated on the pages opened	Priced on request	Contact IDEXX for pricing From software.idexx.com, 4 Oct 2026

Pricing on request

The trial lasts 15 days. There is no free plan, and the paid subscription price is available on request. IDEXX recommends having one or two devices on a wireless data plan as backup if internet service is lost.

Getting started

Visit the IDEXX Neo website.
Start the free 15-day trial.
Use a modern browser on a Mac, PC, iOS, or Android device.
Contact IDEXX for pricing on an ongoing subscription.
For label-printer setup, IDEXX recommends Chrome and a Windows computer.

Facts from IDEXX Neo's own pages

Practice dashboard: The dashboard summarizes overdue invoices, reminders, draft invoices, appointments, callbacks, and diagnostic results.source, 4 Oct 2026
Patient workflow: Patient workflow includes histories, examination notes, diagnoses, estimates, procedure templates, diagnostics ordering, and electronic signatures.source, 4 Oct 2026
Scheduling: Scheduling supports appointment management, SMS reminders, boarding, and the Neo Patient Portal.source, 4 Oct 2026
Payments: Payment features include payment capture, electronic signatures with a wireless Clover device, and payment history and reporting.source, 4 Oct 2026
Reporting: Reporting includes practice metrics, purchase orders, inventory tracking, visualizations, and data export.source, 4 Oct 2026
Integrations: The FAQ lists IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS integrations.source, 4 Oct 2026
Security and hosting: IDEXX says Neo is hosted and managed by Amazon Web Services and that data is backed up automatically.source, 4 Oct 2026
Internet dependency: IDEXX recommends keeping one or two devices on a wireless data plan available as backup if the internet connection is lost.source, 4 Oct 2026
Device compatibility: Neo works in a modern browser on Mac, PC, iOS, or Android tablets, laptops, and desktops; IDEXX recommends Chrome and a Windows computer for label-printer setup.source, 4 Oct 2026
Support: IDEXX lists Neo Software Support at 1-800-296-7141 and the trial page also offers live chat.source, 4 Oct 2026
Trial: IDEXX offers a free 15-day Neo trial.source, 4 Oct 2026
Company headquarters: IDEXX Laboratories, Inc. lists its corporate headquarters at One IDEXX Drive, Westbrook, Maine 04092, United States.source, 4 Oct 2026
Company founding: IDEXX states it was incorporated in 1983.source, 4 Oct 2026

Questions

How much does IDEXX Neo cost?

Pricing is available on request. IDEXX describes the Neo plan as a monthly subscription, but does not state a U.S. price.

Is there a free plan or trial?

There is no free plan. IDEXX offers a free 15-day trial.

Which devices and platforms can run Neo?

Neo works in a modern browser on Mac, PC, iOS, and Android tablets, laptops, and desktops. IDEXX recommends Chrome and Windows for label-printer setup.

Which integrations does Neo support?

Listed integrations include IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS.

What happens if the internet connection is lost?

IDEXX recommends keeping one or two devices on a wireless data plan available as backup.

Who makes IDEXX Neo?

Neo is described by IDEXX, whose corporate headquarters are in Westbrook, Maine. IDEXX says it was incorporated in 1983.

Who it suits

Neo is suited to veterinary practices looking to manage patient workflows, scheduling, payments, and practice reporting in one system. Practices should plan for internet access and keep backup connectivity available, as IDEXX recommends.

Verdict

IDEXX Neo combines patient workflows, scheduling, payment tools, reporting, and listed integrations for veterinary practices. A free trial is available, but ongoing pricing requires contacting IDEXX.