What PetsApp is

PetsApp is a veterinary practice platform that brings client communication and practice tools into one service. Practices can offer online appointment booking through a website widget and client portal, available 24/7, with confirmations and reminders. Staff can communicate through two-way SMS, app messaging, WhatsApp, and targeted SMS campaigns. The platform also includes video calls, wellness and loyalty plans, and CoPilot, an AI assistant that provides conversation guidance and symptom-based triage recommendations. Scribe converts voice into consultation notes and formats them for medical records. Clients can pay in the app or through payment request links sent by SMS or email; digital payments carry a 2.9% + 30c per-transaction fee. PetsApp says pet and client information, appointments, and reminders can sync with practice management systems including AVImark, Impromed, Merlin, and others. It also offers API access and documentation for technology partners. PetsApp is for veterinary practices and professionals, with web, iOS, and Android availability. The app is free on Apple’s App Store. Pricing is paid, starting at $220 a month, with the amount based on the number of practices and vets using the platform.

Good at

Online booking is available 24/7 through a website widget and client portal.
Supports two-way SMS, app messaging, WhatsApp, and targeted SMS campaigns.
CoPilot offers conversation guidance and symptom-based triage recommendations.
Scribe formats voice-to-text consultation notes for medical records.
Practice data, reminders, and appointments sync with listed management systems.
API access and documentation are available to technology partners.

Watch for

Pricing starts at $220 a month.
Digital payments have a 2.9% + 30c per-transaction fee.
Home delivery is limited to the UK.

PetsApp plans and prices

Plan	Price	What it includes
PetsApp Pricing starts at $220 per month; the price is based on the number of veterinary practices and vets using the platform.	$220 a month	Number of practices and vets determines pricing · Digital payments: 2.9% + 30c per transaction From petsapp.com, 11 Oct 2026

Pricing on request

The paid plan starts at $220 a month, with pricing based on the number of veterinary practices and vets using the platform. Digital payments carry a 2.9% + 30c per-transaction fee.

Getting started

Visit the PetsApp website.
Contact PetsApp about pricing and account setup.
Arrange team training; PetsApp says it can set up an account and train a team within one week.
Choose web, iOS, or Android access for the practice and clients.
Connect a listed practice management system if applicable.

Facts from PetsApp's own pages

Appointment booking: Its booking widget lets clients schedule appointments online 24/7 and sends confirmations and reminders.source, 11 Oct 2026
AI assistant: CoPilot is an AI assistant for veterinary practices with conversation guidance and symptom-based triage recommendations.source, 11 Oct 2026
Client messaging: The product supports two-way SMS and app messaging, WhatsApp, and targeted SMS campaigns.source, 11 Oct 2026
Scribe: Scribe generates consultation notes with voice-to-text transcription and structured medical record formatting.source, 11 Oct 2026
Payments: PetsApp supports in-app payments and payment request links by SMS or email; the official product page lists a 2.9% + 30c per-transaction fee.source, 11 Oct 2026
Integrations: PetsApp says pet and client information, reminders, and appointments automatically sync with practice management systems, and lists Advantage+, AltaPoint, AVImark, DVM Manager, ezvetpro, Impromed, IntraVet, Merlin, Teleos, RxWorks, Robovet, and VIA.source, 11 Oct 2026
API: PetsApp offers API access and documentation to technology partners.source, 11 Oct 2026
Security and privacy: PetsApp says it complies with the Data Protection Act 2018 and UK GDPR, uses technical and organizational safeguards, and stores data on AWS in the EEA; it says appointment-related data is retained for seven years.source, 11 Oct 2026
Support and onboarding: PetsApp says it can set up an account and train the team within one week, with its team available when needed; it also links to a help center and support contact.source, 11 Oct 2026
Intended customers: PetsApp describes its platform as serving veterinary practices and veterinary professionals.source, 11 Oct 2026
Mobile app: The PetsApp app is listed as free on Apple’s App Store and is available for iPhone; the product site also links to Google Play.source, 11 Oct 2026
Regional feature limit: PetsApp’s home delivery feature is marked UK only.source, 11 Oct 2026
Founded: 2020source, 28 Sep 2026
Headquarters: Minnesota, United Statessource, 28 Sep 2026

Questions

How much does PetsApp cost?

The plan starts at $220 a month. Pricing is based on the number of veterinary practices and vets using the platform, and pricing is available on request.

What platforms does PetsApp support?

PetsApp supports web, iOS, and Android. Its iPhone app is listed as free on Apple’s App Store, and the product site links to Google Play.

What payment options does PetsApp offer?

It supports in-app payments and payment request links by SMS or email. The listed fee is 2.9% + 30c per transaction.

Which practice management systems does it integrate with?

PetsApp lists Advantage+, AltaPoint, AVImark, DVM Manager, ezvetpro, Impromed, IntraVet, Merlin, Teleos, RxWorks, Robovet, and VIA.

Does PetsApp offer an API?

Yes. PetsApp offers API access and documentation to technology partners.

Where is PetsApp home delivery available?

The home delivery feature is marked UK only.

Who it suits

PetsApp suits veterinary practices and professionals seeking client messaging, online booking, telehealth, and practice tools in one platform. It may also suit technology partners that need API access and documentation.

Verdict

Veterinary practices looking to combine client communication, booking, payments, and telehealth can consider PetsApp. The main reasons to look elsewhere are its paid starting price and the transaction fee for digital payments.