Vetelio

What Vetelio is

Vetelio is an online booking and practice management system for veterinary clinics and practices. It adapts appointment availability to clinic schedules and services, accepts requests at any time, and sends email and SMS reminders. Requests can be organized with statuses, filters, labels, and internal notes, with automatic updates sent to clients.

Team tools cover staff schedules, roles, and availability. The system can assign requests automatically according to shifts and availability. Owner and animal information is brought together in patient profiles with records, history, and notes. Booking is available through a clinic website and a client portal, and Vetelio has Android, iOS, and web platforms.

The Solo, Team, and Plus plans include unlimited appointments, requests, services, and owner and animal profiles. Their questionnaire limits differ: Solo includes 2, Team includes 5, and Plus has no stated questionnaire cap. Solo costs €19 a month, Team costs €39 a month, and Plus costs €69 a month. Max is offered by custom quote. SMS reminders are a feature, but SMS credits are billed separately. Vetelio says it processes personal data under GDPR and hosts data on EU-located Hetzner servers.

Vetelio plans and prices

From €19/mo · 30-day trial

Solo, Team, and Plus include 2, 5, and unlimited questionnaires respectively; all three include unlimited appointments, requests, services, and owner and animal profiles. SMS credits are billed separately, and Max pricing is by custom offer.

Getting started

1. Visit the Vetelio website
2. Choose Solo, Team, or Plus, or request a custom offer for Max
3. Set up online booking through the website or client portal
4. Use Vetelio on web, Android, or iOS

Facts from Vetelio's own pages

Appointments

It automates online appointments, adapts availability to clinic schedules and services, and sends SMS and email reminders.source, 9 Oct 2026

Requests

The system accepts requests around the clock and supports statuses, filters, labels, internal notes, and automatic client updates.source, 9 Oct 2026

Team workflows

Team features include staff schedules, role management, availability, and automatic request assignment based on shifts and availability.source, 9 Oct 2026

Patient records

Vetelio centralizes owner and animal information, including records, history, and notes.source, 9 Oct 2026

Plan limits

Solo, Team, and Plus include unlimited appointments, requests, services, and owner and animal profiles; questionnaire limits are 2, 5, and unlimited respectively.source, 9 Oct 2026

SMS charges

SMS reminders are included as a feature, but SMS credits are billed separately.source, 9 Oct 2026

Free trial

The 30-day trial requires no card and no commitment.source, 9 Oct 2026

Security and privacy

The privacy policy says Vetelio processes personal data under GDPR and uses EU-located Hetzner servers for hosting and data storage.source, 9 Oct 2026

Other processors

Listed processors include Ploi.io, Sentry, Mailchimp, Hotjar, and ProfiSMS; the policy says transfers outside the EEA use GDPR safeguards such as standard contractual clauses.source, 9 Oct 2026

Support

Vetelio offers online consultations or in-person training, and says it usually replies to contact messages within 24 hours.source, 9 Oct 2026

Service limit

The terms state that Vetelio does not provide an availability guarantee or SLA unless expressly agreed otherwise.source, 9 Oct 2026

Headquarters

Prague, Czech Republicsource, 28 Sep 2026

Who it suits

Vetelio suits veterinary clinics and practices that want online appointment requests, patient records, and reminders managed together. Clinics with multiple staff can use its schedules, roles, availability settings, and shift-based request assignment.