Vetstoria

What Vetstoria is

Vetstoria is a web-based booking and website service for veterinary practices. It lets clinics publish real-time appointment availability and tailor appointment types, durations, availability, and booking rules. Clinics can require full payment or a pre-authorized deposit at booking, and new-client forms can gather details such as a pet’s breed, age, and temperament before the visit. Configured emergency words can trigger directions for owners to call the clinic or another service. Reporting covers appointment insights, benchmarking, booking dropouts, and campaigns. Vetstoria connects with practice-management systems including ezyVet, IDEXX Neo, Merlin, AVImark, and Cornerstone, as well as Google Business, Facebook, and Instagram. It supports calendar sync and sends reminders by email and SMS. Plans are priced per location: Small Team is €149 a month with yearly billing and up to 2 practicing clinicians; Medium Team is €249 a month with yearly billing and up to 4; Large Team is €349 a month with yearly billing and up to 7. Each includes online booking, secure payments, reporting and analytics, and 24/7 support. A Custom plan is available for groups or distinctive practice setups.

Vetstoria plans and prices

Small Team supports up to 2 practicing clinicians, Medium Team up to 4, and Large Team up to 7. The listed team prices are per location and billed yearly; there is no free plan.

Getting started

1. Visit https://www.vetstoria.com/.
2. Choose a Small Team, Medium Team, Large Team, or Custom plan for the practice.
3. Set appointment types, durations, availability, and booking rules.
4. Configure payment requirements and new-client forms.
5. Connect supported practice systems or social platforms as needed.
6. Set up calendar sync and email or SMS reminders.

Facts from Vetstoria's own pages

Scheduling

Practices can customize appointment types, durations, availability, and booking rules.source, 11 Oct 2026

Emergency handling

The booking system can detect configured emergency words and direct pet owners to call the clinic or another service.source, 11 Oct 2026

Payments

Practices can require full payment or pre-authorized deposits during booking.source, 11 Oct 2026

Digital forms

New-client forms can collect details such as a pet’s temperament, breed, and age before an appointment.source, 11 Oct 2026

Analytics

Reporting includes appointment insights, benchmarking, dropout analysis, and campaign analytics.source, 11 Oct 2026

Integrations

Vetstoria connects with practice management systems including ezyVet, IDEXX Neo, Merlin, AVImark, and Cornerstone.source, 11 Oct 2026

Social integrations

The site says Vetstoria integrates with Google Business, Facebook, and Instagram.source, 11 Oct 2026

Support

The pricing page lists 24/7 support, and says customers get lifetime support, tutorials, and knowledge-base articles after launch.source, 11 Oct 2026

Pricing limits

Small, Medium, and Large Team plans are for teams with up to 2, 4, and 7 practicing clinicians respectively, and prices are per location.source, 11 Oct 2026

Refund guarantee

The pricing page offers a full refund within the first 30 days of signing up.source, 11 Oct 2026

Privacy and payments

The privacy policy says payment information is processed by third-party payment processors and full card details are not stored by the company.source, 11 Oct 2026

Data processing

The privacy policy says the company typically acts as a data processor for customer data clinics instruct it to process.source, 11 Oct 2026

Audience

Vetstoria says its platform serves independent clinics, corporate groups, specialists, referral centers, mobile practices, and university hospitals.source, 11 Oct 2026

Company identity

Vetstoria says it is currently operating as Vetstoria, a member of the PetDesk family, and plans to unify under the PetDesk name early next year.source, 11 Oct 2026

Who it suits

Vetstoria suits clinics that want owners to book appointments online and want control over scheduling rules, payments, and pre-visit forms. Its stated audience includes independent practices, groups, specialists, referral centers, mobile practices, and university hospitals.