PetDesk Direct Booking
Veterinary software
What PetDesk Direct Booking is
PetDesk Direct Booking lets veterinary practices offer appointment scheduling through the practice website or the PetDesk app. Pet parents can book at any time, and booked appointments sync directly with the practice’s PIMS calendar. The booking flow checks availability in real time to help avoid double bookings. Practices can configure service types, provider preferences, availability windows, and other booking rules; PetDesk describes the system as offering more than 200 detailed customizations. Keyword screening can flag urgent visits. Automated email confirmations and reminders let clients confirm, reschedule, or cancel appointments. Practices can also collect a deposit or full payment when a client books. PetDesk’s Google connection can place a Book Online button on a practice’s Google Business Profile, letting pet owners start booking from Google Search and Maps. Listed PIMS integrations include Cornerstone, ezyVet, Covetrus Pulse, AVImark, Shepherd, Provet, and Vetspire, although compatibility varies by PetDesk product. The product is paid, and pricing depends on practice size and selected products; practices are directed to request a demo for pricing details. PetDesk says subscriptions are month-to-month and do not require long-term contracts. The service is available on web, iOS, and Android. PetDesk was founded in 2013 and is headquartered in Orlando, Florida.
Good at
- Clients can book 24/7 through a practice website or the PetDesk app.
- Bookings sync to the PIMS calendar with real-time availability checks.
- More than 200 booking customizations are offered.
- Urgent visits can be flagged through keyword screening.
- Practices can collect deposits or full payment during booking.
Watch for
- Pricing depends on practice size and selected products and requires a sales inquiry.
- PIMS integration compatibility varies by PetDesk product.
- Automated appointment reminders and confirmations use email.
PetDesk Direct Booking plans and prices
| Plan | Price | What it includes |
|---|---|---|
| PetDesk Direct Booking | Priced on request | Pricing not publicly listed; contact sales for a practice-specific package From petdesk.com, 9 Oct 2026 |
Pricing on request
Getting started
- Visit https://petdesk.com/products/veterinary-online-booking-system.
- Request a demo from PetDesk to discuss pricing for your practice.
- Review PIMS compatibility for the system your practice uses.
- Configure service types, provider preferences, availability windows, and other booking rules.
Facts from PetDesk Direct Booking's own pages
- PIMS sync
- Booked appointments sync directly with the practice’s PIMS calendar, and the booking flow checks availability in real time to avoid double bookings.source, 9 Oct 2026
- Booking rules
- Practices can customize service types, provider preferences, availability windows, and other booking rules, with keyword screening to flag urgent visits.source, 9 Oct 2026
- Customization
- PetDesk says its online booking software offers over 200 detailed customizations.source, 9 Oct 2026
- Reminders
- Automated email reminders and confirmations let clients confirm, reschedule, or cancel appointments.source, 9 Oct 2026
- Deposits
- Practices can collect deposits or full payments when clients book appointments.source, 9 Oct 2026
- Google integration
- PetDesk says its Google connection lets pet owners book from a practice’s Google Business Profile through a Book Online button in Google Search and Maps.source, 9 Oct 2026
- PIMS integrations
- The compatible systems page lists integrations including Cornerstone, ezyVet, Covetrus Pulse, AVImark, Shepherd, Provet, and Vetspire, with compatibility varying by PetDesk product.source, 9 Oct 2026
- Target users
- PetDesk describes Direct Booking as a tool for veterinary practices and their pet-parent clients.source, 9 Oct 2026
- Pricing
- PetDesk says pricing depends on practice size and selected products and directs prospective customers to request a demo for pricing details.source, 9 Oct 2026
- Support
- PetDesk lists email support Monday through Friday from 8 a.m. to 8 p.m. ET, and phone and chat support Monday through Friday from 9 a.m. to 6 p.m. ET.source, 9 Oct 2026
- Privacy and security
- PetDesk’s privacy policy says it safeguards personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction and refers readers to its Trust Center for further security details.source, 9 Oct 2026
- Data retention
- PetDesk says customer data is anonymized within approximately three months after a clinic’s product license ends, except where retention is legally required or permitted.source, 9 Oct 2026
- PIMS calendar sync
- Appointments sync directly with a practice’s PIMS calendar, and the booking flow checks availability in real time to help avoid double bookings.source, 9 Oct 2026
- Booking controls
- The booking system offers over 200 customizations, including rules for service types, provider preferences, and availability windows.source, 9 Oct 2026
- Urgent visit screening
- Keyword-based screening can flag and prioritize emergencies and urgent visits.source, 9 Oct 2026
- Google booking
- PetDesk connects booking to Google Business Profiles so a “Book Online” button can appear in Google Search and Maps.source, 9 Oct 2026
- PIMS integrations
- PetDesk states it supports more than 25 PIMS systems, including Cornerstone, AVImark, ezyVet, Provet, DaySmart Vet, and Shepherd.source, 9 Oct 2026
- Intended customers
- The product is presented for veterinary practices seeking to let clients self-schedule and reduce staff phone work.source, 9 Oct 2026
Questions
How much does PetDesk Direct Booking cost?
Pricing depends on the practice’s size and selected products. PetDesk directs prospective customers to request a demo for pricing details.
Is there a free plan?
The product is described as paid. Subscription pricing is provided by contacting PetDesk.
Which platforms are available?
PetDesk Direct Booking is available on web, iOS, and Android. Pet parents can book through a veterinary practice’s website or the PetDesk app.
Does it sync with veterinary practice systems?
Booked appointments sync with the practice’s PIMS calendar, and the flow checks availability in real time. Listed compatible systems include Cornerstone, ezyVet, Covetrus Pulse, AVImark, Shepherd, Provet, and Vetspire; compatibility varies by PetDesk product.
Can a practice collect payment when an appointment is booked?
Yes. Practices can collect a deposit or full payment during booking.
Are subscriptions tied to a long-term contract?
PetDesk says subscriptions are month-to-month and do not require long-term contracts.
Who it suits
Direct Booking suits veterinary practices that want clients to schedule visits through their website or the PetDesk app. It may fit practices seeking PIMS calendar sync, configurable booking rules, and options for deposits or full payment at booking.
Verdict
Choose PetDesk Direct Booking if your veterinary practice wants client self-scheduling with PIMS calendar sync and configurable booking rules. Ask PetDesk for a practice-specific quote, and check that your PIMS system is compatible with this product.