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What is the warning about?
The concern is not that every use of AI is harmful. It is that a chatbot’s confident-sounding answer could lead an owner to wait instead of getting a sick animal assessed. A text response cannot observe the animal directly, perform an examination or tests, or determine what treatment is needed.
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That is different from a veterinary professional using clinical AI to support an examination or investigations. The warning concerns using a consumer chatbot as a substitute for professional assessment.
Gemma Hope, RSPCA assistant director of policy, advocacy and evidence, said: “However good or clever AI may seem, if someone is in doubt about their pet’s health or notices rapid changes, it’s vital to reach out to a vet immediately.” Rory Cowlam, clinical director at Pickles in London and a television clinician, similarly said: “When your animal is genuinely sick, a chatbot is not where you should be looking for advice. If in doubt, log out from AI and reach out to a professional.”
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How many owners are using AI for pet advice?
National Veterinary Services reported in 2026 that 10% of UK pet owners routinely used AI for advice and support, citing the RSPCA’s Animal Kindness Index. NVS reported 5,619 participants in the index; a separate Swansea Bay News account described almost 7,000 people surveyed across the UK. The available reporting does not explain whether those totals refer to different survey stages, subsets or rounded figures, so they should not be combined.
For Wales, Swansea Bay News reported a distinct estimate: 8% of Welsh pet owners routinely used AI for advice and support. That regional figure is not a UK-wide estimate.
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Vet Times reported that the most commonly cited reasons for using AI were checking symptoms of an unwell pet (62%), advice on behaviour and body language (49%), and dietary issues (30%). These are reported reasons for use, not evidence that a chatbot can safely assess those concerns.
What do the figures say about cost and access to veterinary care?
NVS reported that 56% of the 5,619 Animal Kindness Index participants worried about affording veterinary bills. One in ten said they had reduced care spending for financial reasons, and one in twenty said they used chatbots for similar reasons. These reported survey findings do not establish that cost causes chatbot use or that AI is replacing veterinary treatment.
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Other figures come from separate surveys and should be read on their own terms. Vet Times, citing the PDSA 2025 PAW report, said an estimated 10% of dogs, 15% of cats and 21% of rabbits were not registered with a veterinary practice, based on a survey of more than 10,000 people. The same Vet Times report cited cost concerns among 51% of PDSA participants.
In its Wales-specific reporting, Swansea Bay News said 62% of Welsh respondents worried about affording veterinary bills, almost a third skipped an annual check-up, and 6% were not registered with a vet. These local figures do not describe the UK as a whole, and survey results from different sources are not directly interchangeable.
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When should you contact a vet instead of asking a chatbot?
Contact a veterinary practice if your pet is unwell, you are unsure what a symptom means, or its health or behaviour changes rapidly. A chatbot may offer general information, but it cannot tell whether a particular animal needs examination, testing or treatment.
Swansea Bay News’ summary of RSPCA advice lists the following as reasons to seek urgent veterinary care:
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- Difficulty breathing
- Sudden collapse
- Major trauma
- Suspected poisoning
- Continuous bleeding
- Seizures
- Heatstroke
If you think your pet may be experiencing one of these emergencies, contact a veterinary professional urgently rather than waiting for an AI response.
What can AI be used for more safely?
The reporting draws a practical boundary between low-stakes ideas and health assessment. General suggestions for play or enrichment may be useful as starting points, provided they suit your animal. Questions about symptoms, behaviour changes or diet can involve health concerns; do not treat a chatbot’s answer as a diagnosis or a reason to postpone veterinary care.
PDSA chief veterinary advisor Steve Howard said AI “can’t examine a pet, identify subtle clinical signs or diagnose illness.” A veterinarian can assess the animal directly and decide what further care is appropriate.
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The figures and quotations above were reported by National Veterinary Services, Vet Times and Swansea Bay News in 2026, with some figures attributed by those outlets to the RSPCA’s Animal Kindness Index or the PDSA 2025 PAW report. The original RSPCA index report and full methodology were not available in those reports. The figures are therefore attributed to the outlet reporting them, and the differing samples and regions are kept distinct.
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